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A client-centered approach In serving clients with drug and alcohol-related problems, training and expertise in best practices of addiction treatment are obviously important, but not the entire answer, Cagle notes. “What we find is really effective in helping clients is that they know our staff really cares about them, which makes a big difference for people who are struggling with addiction.” The agency employs a “client-centered” approach by providing intensive case management. Helping clients with a full gamut of needs, such as housing, help with childcare, transportation, help with employment and education, legal problems and other needs, Cagle notes. “The goal is to remove potential barriers which can prevent people from recovering.” Lawanna Holt, a social worker who refers clients to Urban Ounce, says Cagle’s agency fills an important role in the West Akron community. “The work she does is wonderful; it’s geared to the total needs of each client.They provide support in the family setting, support in recovery, support in the court system, help with employment and transportation. It’s well-rounded, so the clients get everything they need.” “Their parenting program is one of the best around, because they deal with each client’s specific needs.They will go into the home, sit down with the parents and children and teach them strategies they can use.They also do interventions, and provide mentoring for adolescents.They are really well-rounded.” “Their parenting program is one of the best around.” -Lawanna Holt, social worker